Responsible Gambling

At Spinanga we are committed to safer gambling and to helping players keep control of their play. We want you to enjoy the site responsibly, so we provide practical tools and clear guidance to protect your time and money. If you ever feel gambling is becoming a problem, reach out to our support team or to professional help in your province.

Player protection principles

We prioritise player safety, balanced play, and clear account controls. Our approach is to offer easy-to-use limits, transparent information about responsible gambling, and prompt access to customer support. We encourage players to set boundaries that match their personal finances and lifestyle.

Activity-control tools

You can manage your account activity using a range of built-in tools. These are available in your account settings or through live chat and email support.

Deposit limits - set daily, weekly or monthly caps to control spending.
Loss limits - restrict total losses over a chosen period.
Wager limits - limit the size or frequency of bets.
Session reminders - receive alerts after a chosen session length.
Time-out - take a short break from play (hours to weeks).
Self-exclusion - block access for an extended period or permanently.

Deposit and loss limits

We make it easy to set deposit and loss limits that work for you. Limits can be applied immediately and adjusted downwards at any time. Typical examples might include amounts such as CA$50 per day or CA$500 per week, but you should choose values that suit your budget. Requests to raise limits may require a waiting period for your protection.

Time limits and account breaks

Session controls help prevent extended play. Use session reminders to get notified after a set time, or apply a time-out when you need a short break. For longer breaks, self-exclusion is available and will block access to your account for the chosen period.

Self-exclusion

If you decide to stop playing for an extended period, you can self-exclude through your account settings or by contacting support at [email protected]. Self-exclusion can be temporary or permanent. When you choose self-exclusion we will disable your access and guide you through next steps, including any requests to close the account.

Signs of problematic behaviour

Chasing losses or increasing bets to recover money
Spending more time or money than intended
Neglecting work, family, or other responsibilities
Borrowing money to gamble or hiding activity
Feeling anxious, irritable, or distressed about gambling

Practical tips to stay in control

Set realistic deposit and loss limits and review them regularly
Use session reminders and take regular breaks
Only gamble with disposable income and avoid chasing losses
Discuss concerns with someone you trust
Enable self-exclusion if you need an extended break

Professional help and support organisations

If you or someone you care about needs more help, contact your provincial problem gambling service or organisations such as ConnexOntario, Gambling Support BC, or Gamblers Anonymous in Canada. These services provide confidential counselling, helplines, and local resources. If you need assistance setting limits or self-excluding, contact our support team and we will help you through the process.