Spinanga Casino Terms of Use
These Terms and Conditions describe the rules that apply when you use Spinanga. They set out the relationship between us and our users, explain account responsibilities, and cover how we handle verification, payments, promotions, disputes, and changes to the terms. By creating an account and using the platform you agree to follow these rules and any applicable local laws.
Account responsibilities
You are responsible for keeping your account details accurate and up to date. Use a valid email address and provide truthful identity and address information when requested. You must protect your login credentials and notify us immediately if you suspect unauthorised access. We may suspend or close accounts for security reasons or if we suspect fraud, money laundering, or a breach of these Terms.
Verification and KYC
We may require documents to verify identity and payment methods before allowing withdrawals or continuing account activity. Typical requests include government-issued photo ID, recent proof of address, and proof of payment. Verification timelines vary; we review requests promptly and may pause transactions while checks are ongoing.
Eligibility requirements
Accounts are limited to individuals who meet the legal age and local eligibility requirements for gambling in their jurisdiction. One account per person is permitted unless we agree otherwise. If you are located in a restricted territory you must not open or use an account. We will rely on the information you provide and may block access where required by law or our policies.
Acceptable platform use
Use the site for lawful, permitted activities only. Prohibited conduct includes collusion, bonus abuse, multiple account operation to gain an advantage, laundering funds, and attempting to bypass site controls. We may take action including withholding funds, closing accounts, and reporting to relevant authorities where misuse is detected.
General bonus and promotion rules
Promotions and bonuses are subject to specific rules that appear with each offer. Bonuses are not cash until wagering requirements and other conditions are met. You must follow the offer terms, including eligible games, maximum bet limits while a bonus is active, and expiry periods. Withdrawing funds while a bonus is active may forfeit the bonus and related winnings.
Deposits and withdrawals
Payment options and limits are shown in the Cashier and may vary by account and jurisdiction. Deposits generally post instantly; minimum and maximum amounts depend on the method chosen. Withdrawal requests are reviewed and may require additional verification. Typical review windows are up to three business days, with post-approval processing times depending on the payout method.
Dispute resolution
If you have a question or dispute, contact our support team by live chat or at [email protected]. We aim to resolve issues promptly. If a matter cannot be resolved directly, we will outline available escalation steps and any independent review options that apply under local rules.
Updates to terms and conditions
We may update these Terms periodically. Notice of significant changes will be provided on the site or by email where required. Continued use of your account after changes constitutes acceptance of the updated Terms. Check this page regularly to stay informed of any revisions.